Fraud Awareness
Thank you for joining our effort to combat online fraud. Starlight goes to great lengths to protect our customers from fraud. If you suspect having received fraudulent emails, SMS or found a website or social media account that tries to pass off as Starlight, we encourage you to let us know at your earliest convenience, so that we can quickly take actions to stop the fraud.
Please report all suspicious activity to our dedicated Anti-Abuse Mailbox at info@starlightsshipping.com following the below instructions.
We thoroughly investigate every report of suspected fraud, but generally, will not respond to personal inquiries.
Fraudulent Use of the Starlight Brand
Attempts have been made to defraud Internet shoppers by the unauthorized use of the Starlight name and brand via email communications and graphics which appear, on the surface, to have originated from Starlight.
In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered.
The only payments Starlight requests via email or SMS are for customs duties and taxes. This process includes a safety measure where an OTP is sent to the consignee’s registered contact before processing the payment.
This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.
Starlight accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.